Microsoft Dynamics CRM

Product Overview

Microsoft Dynamics CRM is a customer relationship management solution that enables small and mid sized enterprises in any industry to create and easily maintain a steady relationship with the customers from first contact through purchase to after-sales service.

Microsoft CRM provides an extensive range of Sales, Customer Service or Marketing functionality, which is easily configured to your requirements and can be integrated with existing business applications. These features open a variety of alternatives for developers to create a custom CRM solution that would meet your specific industry needs.

You can choose from Microsoft CRM's Web interface, its powerful Microsoft Outlook integration, or the 'anytime, anywhere' Microsoft CRM mobile device interface. Either way, you can be sure your sales and marketing staff will find this system both intuitive and easy to use.

Benefits and Capabilities

Works the way you do

Microsoft CRM is quite simply the fastest and easiest way to add CRM capabilities to any organization that uses Microsoft Office or Outlook. Because it was designed to partner with Outlook, Microsoft CRM delivers lower training costs, broader user adoption, less application-switching, higher productivity, and an incredibly rapid return on investment.

Microsoft CRM can give your employees direct access to customer information through Microsoft Outlook, enabling access to the information they need when they need it, in the office or on the road. Microsoft CRM lets you work the way you want to work with features such as:

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Works the way your business does

Microsoft CRM not only slips right into your employees’ lives without disruption, it also adapts easily to your existing business workflow and processes. You or your information technology (IT) partner can quickly modify application forms, data fields, and relationships and add new activities and objects without writing a single line of code. This makes it easy to tailor Microsoft CRM to suit your needs and fit your business like a glove. You’ll also find a number of elegant workflow innovations that speed use, including next-step suggestions and automatic task assignment. Microsoft CRM also includes capabilities such as:

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Works the way technology should

Microsoft CRM works the way your IT staff wants it to because it’s based on proven, industry-standard Microsoft technology that’s easy to learn and work with. You’ll enjoy a rapid, low-cost deployment; low support costs; and easy scalability as your business grows. IT-friendly features include:

Major Releases

The newest version of Microsoft CRM delivers the time-tested quality you expect, and works like and with products your people already know.
     NEW! Microsoft Dynamics CRM 2011
     Microsoft Dynamics CRM 4.0
     Microsoft Dynamics CRM 3.0
     Microsoft CRM 1.2

Next Steps

At Youngland, customer satisfaction is highly prioritized because we believe that taking care of customers takes care of business. Our staff is dedicated to bringing you exceptional care and support. Our customer’s satisfaction is our reward.

Youngland is a Microsoft Certified Partner for Microsoft Dynamics CRM. We have extensive experience in CRM customization, implementation, integration and support of the solution. We offer Microsoft CRM services including integration, customization and configuration. Read more

Last Updated: Monday, April 14, 2014; at 1:26:14 AM

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