Support

Need answers? Want a fast response to your problems?

Our quality support service will meet your most stringent business requirements. From web-based support to interactive telephone support, we have dedicated staff conveniently at your service. Our specialized team provides personalized, valuable assistance to effectively solve any of your problems.

If you are not currently a Youngland client, please contact us by click here. We will contact you for an initial assessment for the services that you need. Setting up strong Service Level Agreements is critical to your satisfaction and our responsibility.

Question: We already have business solutions implemented by another consulting firm, but we are not getting the expected results... Read more


Case Studies

Read more what our clients saying about us

  Client Testimonials

  By Industries

  By Solutions

What is your challenge? and your Strategy? How about the results? Read our case studies for our clients success stories.

  Capital Management

  Construction Wholesale

  Oilfield Equipment

  Biotechnology

  Manufacturing

  Retail Distribution

 

Overview

Some support situations go beyond a typical telephone support incident and beyond what is provided in a support plan.

  • Telephone/Remote Support: For instance, typical incidents for support would include operational questions, trouble-shooting assistance, mission-critical help and general how-to questions. Telephone/Remote support requires technical experts to be available to assist customers throughout the day by telephone.
  • Professional Services: Professional services generally involve more extensive assistance. Examples of professional services include implementation and setup of your solution, report formatting, ongoing consulting services for updates and new modules, data recovery, data fixing, system administration support, training and onsite expert technical support. Professional services are generally delivered in person, although they can be delivered over the telephone like telephone support. Professional services are also scheduled within a reasonable time period.

We provide you and your employees with technical support for standard out-of-the-box software applications and proprietary applications.

  • Dynamics ERP Support: We can provide you with out-of-the-box application support such as Microsoft Dynamics AX, GP, NAV, SL and CRM, Management Report (FRx), Microsoft Forecaster, SQL Server, SharePoint, IIS and other server components.
  • QuickBooks Support: QuickBooks Enterprise Edition, QBO and add-on solution related support and services.
  • Proprietary Application Support: We can provide you with your proprietary application support. Your proprietary application was developed by Youngland or it is directly or indirectly integrated with your Dynamics ERP incl. GP and CRM solutions.

We offer several Service Packages for your convenience. A guaranteed response time of 24 hours, 6 hours and 3 hours are available. We also offer Flex Support, a pay-as-you-go support for suitable deployments, for many of our products including Microsoft and Intuit. These are the Flex Per-Incident Support, which covers one incident with an 24-hour business response time.

Response Times

A Youngland service representative or support consultant will contact you within the service-level agreement (SLA) defined response time. Typically within an hour, 4 hours, 6 business hours or 24 hours if applied.

Support Request Options

You can submit a support request by logging into our eSupport if applicable, calling support line, emailing, or starting a chat session from your pre-configured secured chat session.

Resolution Options

Once you have entered a support request, a support consultant will email/call you, then start a remote session to review and resolve your request.

If we have access to your company's server and the issue requires us doing something on the server, we will resolve the issue and let you know the problem has been solved per our SLA.

If it is a simple request, or a request without live data diagnose, we will email or call you the answer to your question.

eSupport

Your Youngland Computing service plan allows you to request support online from the Response Center:

  • Get 24/7 access to your support history
  • Submit a support request easily on the Web
  • Track the status of your existing support requests

You can request support online through eSupport.

For a more complete support system, you may also create an account at iyoundland.com. Our log-in page helps you better manage your support needs and keeps a clear record of your questions and answers for future reference.

If you have a service plan but have not received an e-mail notification with your customer ID and password and you wish to subscribe to this service, contact us.

At Youngland, customer satisfaction is highly prioritized because we firmly believe that taking care of customers takes care of business. Our staff is dedicated to bring you exceptional care and support. With this as our business model, we are dedicated in providing our customers with the best services because their satisfaction is our reward.

If you are interested in knowing more, please take a look at our SWITCH! Program that offers the product with FREE assessment and discount.

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