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Case Studies by Industry: Biotechnology

Industry: Biotechnology


Challenge


This biotechnological company specializes in comprehensive DNA testing services and is based in Washington State. The company is experiencing a period of rapid and sustained growth and seeking additional corporate partners, investors and employees. The company implemented Great Plains to facilitate the needs of the growing company but was having trouble leveraging its full values.

Industry Analysis: Biotechnology firms are often faced with the challenge of transferring scientific skills into revenue and proficient business skills are needed to bridge the gap.

Innovation of scientific technology is crucial in the industry. To succeed in this new environment, successful companies must facilitate collaboration among suppliers, engineers, and product designers by creating shared platforms for information and ideas. Technology can also help integrate existing information to leverage existing knowledge bases within your company and introduce the tools to facilitate knowledge transfer.

A product can only be successful if it meets customers’ demand. Factors such as product lifecycles, increased global competition, business turmoil, forecasting and demand analysis become increasingly more critical for biotech products. Businesses that establish sound demand planning practices have significant competitive advantages.

Solution


To achieve their business objectives, Youngland provided on and off site training sessions that delivered a user-level experience of the system. Operations-level reporting was provided that streamlined internal processes and dramatically reduced time spend on operational tasks. Customer visibility and strategic forecasting was improved via a combination of training and reporting. The gap between data and its usability as a business mechanism was closed. Support for their information systems continues to be provided to ensure smooth day to day operations.

Benefits

  • Improves customer service and customer relationship
  • Leveraging Great Plains to its potential without additional capital investment
  • Streamlined day to day operations reducing labor costs
  • Closed the information loop to allow raw data to be leveraged in a useful manner for the business

Methods and Technologies

  • Universal Modeling Language (UML)
  • Microsoft .NET
  • Microsoft SQL Server
  • Microsoft Dynamics GP (Great Plains)
  • Microsoft Dynamics CRM

Our Feature Product

in Financial, Distribution and Field Services is Microsoft Dynamics GP (formerly Great Plains). Dynamics GP delivers comprehensive out-of-the-box business management functionality, from financials and human resource management to manufacturing and more. It connects the many moving parts of your organization, giving you better visibility into and control over what’s going on in your business. Read more.

At Youngland, customer satisfaction is highly prioritized because we firmly believe that taking care of customers takes care of business. Our staff is dedicated to bring you exceptional care and support. With this as our business model, we are dedicated in providing our customers with the best services because their satisfaction is our reward.

If you are interested in knowing more, please take a look at our SWITCH! Program that offers the product with FREE assessment and discount.

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