At Youngland, we're proud about the products and services we provide. Our team is dedicated to continuously learn, improve, and challenge ourselves in order to best serve all industry needs.
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At Youngland, we're proud about the products and services we provide. Our team is dedicated to continuously learn, improve, and challenge ourselves in order to best serve all industry needs. |
Tattletale Portable Alarm System Inc now leverages the power of Microsoft CRM and seamlessly integrates customer and transaction data into Intuit QuickBooks.
Tattletale Portable Alarm System Inc is a world-leader in alarm technology. Tattletale specializes in transportable, cellular security systems with high performance wireless sensors and 24-hour monitoring services. As the holder of a family of patents with respect to their technology, Tattletale offers its customers a one of a kind alarm system that can not be duplicated by any competitor.
A combination of a strong product offering and a focus on customer service has led to growth and an increasing market share. In support of their growing operations, Tattletale implemented Microsoft Dynamics CRM to enhance their customer service by giving sales and service representatives a timely, 360 degree view of their customers’ interactions with the company. "As innovators in the alarm industry, we are predisposed to looking for better ways to do business. Implementing Dynamics CRM was an important step in that process."
To properly leverage the powerful sales, marketing and service features of Dynamics CRM, data integration became a paramount issue. Daily data entry volume was significant and growing. A means to integrate the data in a timely, accurate and cost-effective manner was needed.
Several options were examined. Manual integration was considered, but given the cumulative labor costs of double-entering data in both systems over any period of time it was simply not cost effective. Additionally, clerical error would be an unavoidable problem. Software integration was seen as the next logical option. Tattletale needed a low-cost solution from start to finish that would meet their critical requirements of accuracy, speed and value.
After reviewing the available integration packages, Youngland’s QuickBooks CRM Connector stood out. The only integration package offering real-time synchronization at a fraction of the overall cost of other considered packages.
"Using Youngland’s Connector, we’re able to seamlessly integrate customers, items and transactions between Dynamics CRM and our accounting system, in real-time. Our salespeople can now focus exclusively on nurturing business relationships instead of worrying about order fulfillment and administrative overhead. Our CSRs have complete customer visibility and can bring the focus back to solving their problems as quickly as possible. And we accomplished this with a limited staff commitment and low cost."
Aggressively increase customer base without sacrificing customer retention
Youngland QuickBooks Dynamics CRM Connector
At Youngland, customer satisfaction is highly prioritized because we firmly believe that taking care of customers takes care of business. Our staff is dedicated to bring you exceptional care and support. With this as our business model, we are dedicated in providing our customers with the best services because their satisfaction is our reward.
If you are interested in knowing more, please take a look at our Implementation Program that offers the product with fixed fee based project. It includes consultation, installation and data migration.
Last Updated: Thursday, February 16, 2012; at 12:43:37 PM
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